Email contact: sales@theknifestore.com

Please note: Correspondence is best facilitated by email and it may take us a day or two to respond. If you send us an email regarding an order please be sure to give us the full name used to place the order and the order ID to help us locate your information in our database.

Payments
 Credit Cards: We accept USA based Visa, MasterCard, Discover, American Express, and PayPal.
All credit cards are verified as to name and shipping address. We will only accept orders from the person whose name and address is on file with the credit card company as an authorized buyer. We will only ship to the address and person who is verified by the credit card company

Please note: Due to a large amount of internet fraud involving International Credit Cards we do not ship International orders, nor do we accept International Credit Cards to ship to the USA.

Warranties:
We are not a warranty repair station and do not guarantee products or a product's performance. Please return all warranty claims to the manufacturer. We will be glad to assist you with address and phone numbers. We only sell factory fresh - new products. Defective products are the sole responsibility of the manufacturer.

Changing Processed Orders:
Be sure to have your complete order ready when you call, mail, or place an order on the web. We cannot add to, combine multiple orders, remove from, initiate a price check, or change your order in any manner after it has been received. Web orders are locked as soon as they are received. Be sure to be accurate and double check your mailing address and email address, especially on mail in and web orders.

Age:
You must be 18 or older to order merchandise or a catalog. If under 18, please have your parent or legal guardian place the order, and/or request our list. We will not knowingly process an order, or send a catalog to an underage person.

8. RELEASE, ASSUMPTION OF RISK, AND WAIVER OF LIABILITY AND INDEMNITY AGREEMENT: .

All references to the knives, accessories, or products we may sell will be collectively referred to as "merchandise".

When you order or purchase any merchandise from theknifestore.com®  by any method, you represent by your actions as a condition of purchase that you:
1. are at least 18 and of legal age to purchase the merchandise ordered, and that the merchandise can be legally purchased and possessed by you under your applicable Local, State, County, City, and Federal laws.
2. understand and agree that theknifestore.com®  does not offer any guarantee of performance or expectation, and that the merchandise by its very nature may be dangerous and potentially lethal. And that you assume all risks associated with ownership and use of the merchandise, and will not hold theknifestore.com® responsible or liable for any injury resulting from ownership, use, misuse, or defect.

Representation:
theknifestore.com® does its best to correctly represent products it sells, with photo, price and copy. Sometimes we make mistakes. If such a mistake should occur, your order will be corrected to reflect the proper information. Thanks for your understanding.

Inventory Levels:

Our inventory levels are not currently linked to our website. Items shown on various pages may be out of stock when ordered. We will email you if inventory is inadequate to process your order and give you the choice to backorder, or ship what is in stock, or substitute.

 Shortages / Damages:
Shortages and shipping damage must be reported within 24 hours of receipt of goods. You must keep all shipping boxes, invoices and packing: without them claims will be denied. USPS will want to inspect them. Contact us for instructions to insure proper credit or replacement.

Pricing:
We try to maintain pricing listed in our catalogs but reserve the right to change any prices at any time, without prior notification. Please check with your sales representative for any pricing changes. Mail-order prices are good only through our mail-order division. All prices are null and void with the issuance of a new catalog or update. Prices may be subject to limited availability on some items. NO over the counter sales at these prices.